Pioneer Claims Philosophy Pioneer will settle claims in a professional, fair, effective and timely manner. Pioneer’s philosophy is to deliver a consistently high level of claims service to our clients and we will continually review the service we provide to ensure we are meeting our commitments.

We take a service orientated, easily accessible approach to claims management. Offering a responsive service, working in collaboration with our network of third-party adjusters and capacity providers, Pioneer is able to deliver an effective claims solution.

By combining this knowledge of the business with an expert understanding of our product, Pioneer strives to resolve claims quickly in a commercially minded, fair and efficient manner.

Our Services

  • Full claims authority on certain classes of business
  • Full access to claims expertise from our capacity providers
  • Quick and responsive claims service with clear points of contact
  • Thorough, accurate and consistent evaluation and management of claims

About Pioneer Claims

  • In-house experienced team, combined with a well respected network of third party adjusters
  • Solid understanding of the underlying business
  • Work closely with the operations team, benefiting from frequent and accurate reporting

Our Approach

  • Collaborative, transparent service
  • Pragmatic, innovative and commercially minded
  • Partnership with clients, brokers and capital providers

Contact Us

Global Offices


T: +44 (0)20 7480 0367
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T: +1 (404) 937 1045
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T: +41 43 210 3582
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