Pioneer will settle claims in a professional, fair, effective and timely manner. Pioneer’s philosophy is to deliver a consistently high level of claims service to our clients and we will continually review the service we provide to ensure we are meeting our commitments.

We take a service orientated, easily accessible approach to claims management. Offering a responsive service, working in collaboration with our network of third-party adjusters and capacity providers, Pioneer is able to deliver an effective claims solution. We work closely with all of the underwriting teams within Pioneer to ensure that we understand the business and are pro-active in our approach to claims management.

By combining this knowledge of the business with an expert understanding of our product, Pioneer strives to resolve claims quickly in a commercially minded, fair and efficient manner.


  • Full claims authority on certain classes of business
  • Full access to claims expertise from our  capacity providers
  • Quick and responsive claims service with clear points of contact
  • Thorough, accurate and consistent evaluation and management of claims

ABOUT Pioneer Claims

  • In-house experienced team, combined with a well respected network of third party adjusters
  • Solid understanding of the underlying business
  • Work closely with the operations team, benefiting from frequent and accurate reporting

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  • Collaborative, transparent service
  • Pragmatic, innovative and commercially minded
  • Partnership with clients, brokers and capital providers