We take a service orientated, easily accessible approach to claims management. Offering a responsive service, working in collaboration with our network of third-party adjusters and capacity providers, Pioneer is able to deliver an effective claims solution. We work closely with all of the underwriting teams within Pioneer to ensure that we understand the business and are pro-active in our approach to claims management.
PIONEER CLAIMS PHILOSOPHY
Pioneer will settle claims in a professional, fair, effective and timely manner. Pioneer’s philosophy is to deliver a consistently high level of claims service to our clients and we will continually review the service we provide to ensure we are meeting our commitments.
By combining this knowledge of the business with an expert understanding of our product, Pioneer strives to resolve claims quickly in a commercially minded, fair and efficient manner.
OUR SERVICES
- Full claims authority on certain classes of business
- Full access to claims expertise from our capacity providers
- Quick and responsive claims service with clear points of contact
- Thorough, accurate and consistent evaluation and management of claims
ABOUT Pioneer Claims
- In-house experienced team, combined with a well respected network of third party adjusters
- Solid understanding of the underlying business
- Work closely with the operations team, benefiting from frequent and accurate reporting
Our APPROACH
- Collaborative, transparent service
- Pragmatic, innovative and commercially minded
- Partnership with clients, brokers and capital providers
CONTACT US
Andy Lucas
- Head of Professional Liability Claims
- T: +44 (0)20 7480 4356
- More Information
Dan Bridges
- Head of Claims
- T: +44 (0)20 7480 0357
- More Information
Ana Bradley
- Claims Adjuster
- T: +44 (0)20 7480 0283
- More Information
Perry Bowen
- Claims Manager
- T: +44 (0)20 7374 5111
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Matthew Obank
- Claims Adjuster
- T: +44 (0)20 7374 5120
- More Information