COMPLAINTS

If you are a policyholder and wish to make a complaint about the service you have received from Pioneer, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:
Pioneer Complaints
5th Floor
7 Bishopsgate
London, EC2N 3AR

E-mail: complaints@pioneeruw.com
Telephone: +44 (0)20 7480 0367

In the event that you remain dissatisfied you may be entitled to refer your complaint to Lloyd's, should you wish to do so. If you are eligible, Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd's contact details are as follows:
Complaints
Lloyd's
One Lime Street
London, EC3M 7HA

E-mail: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Website: www.lloyds.com/complaints

If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS's contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9123 or +44 (0)800 023 4567
Website: www.financial-ombudsman.org.uk